20 Aug 2018

Tensio support policy

Webmaster

Did you ask about tensiometer support in the spoke tension utility? This post is for you.

In order to support a tensiometer in the software, it’s necessary to have one in the workshop. It gives me confidence the experience is good — regardless of being free I’m not interested in providing second-rate software. Sometimes changes arise from using a tool professionally. For example you can enter 25 and it autocorrects to 0.25 when using the Wheel Fanatyk (but doesn’t with the Park Tool). Little details like this tilt the balance between flow and tedium.

For digital tensiometers, it’s even more important to have one on hand. Direct digital download can involve quirks that must be accommodated in software. Some of the most interesting features on the roadmap are for digital tools but the testing is more intensive.

I purchased the Park and Wheel Fanatyk tools myself, the former to build my own wheels and the latter to boost my professionalism. And so I supported them in my software. Now with the workshop properly equipped, I’m less keen to purchase others. (For full disclosure Wheel Fanatyk donated three tensiometers after finding my software popular with their customers.)

So if you’d like to see another tensiometer supported in the software, it’s easy and not easy: ask your manufacturer to send one here. I make it easy by taking no fees, neither for initial support nor for ongoing maintenance. And promise new tools will be supported within 30 days of receipt. But in practice it’s not easy as users have reached out to DT Swiss, Sapim and Unior without success. If you plan to engage one of them, you may have better luck asking the rep for your geographical area or a connection on the inside. If your contact doesn’t build wheels, temper your expectations.

If you’re in the market for a new tensiometer — whether a basic tool or a premium one — this information may help you choose. Park Tool and Wheel Fanatyk are easy to recommend. Both are supported in my spoke tension utility, provided for free on this site since 2013.