18 Nov 2018

Postal strike and shipping

Webmaster

The rotating postal strike has been negative for small businesses, particularly those that send lightweight packages like spokes and nipples. As a result please be aware of temporary changes to our normal shipping terms. These temporary changes affect sales in the online shop.

Canada Post

Due to delays all shipments must now carry tracking and insurance. This uniquely impacts orders under $60, which will pay an additional $5-10 for upgraded shipping. Orders over $60 see no change as tracking and insurance is subsidized. Orders over $120 still ship for free. No timelines are guaranteed for shipments with Canada Post however tracking will allow us to check progress.

Other shipping carriers

Other means of shipping are being implemented as quickly as possible. UPS and Purolator are now available at an additional cost reflecting their prices for lightweight shipments. Rates go down (i.e. shipping subsidies go up) at order thresholds of $60 and $120.

UPDATE: temporary changes to shipping have ended with the postal strike. In the short term, an extra day or two of transit time is expected as Canada Post recovers.